Policies

Ordering:

Phone in your order to our customer service department by 3:00pm Monday - Friday and
your order will be processed the same day. Orders may be faxed to (515) 963-3487 on the
convenient order form found in the back of this catalog. Order 24 hours a day, 7 days a
week on our website, www.jrmotorsports.com.

Method of Payment:

All orders are COD - Certified Check, Approved Check. We accept Visa, MasterCard, and Discover credit cards for regular shipments. All prices are subject to change without notice.

Shipping:

We ship UPS every weekday and the appropriate Zone and Weight shipping charges in addition to charges for handling, COD’s, oversized packages and insurance will be added to all orders. Regular UPS Ground Service will be used for all orders, unless otherwise specified; (3-Day Ground, Next Day Air-Red Label, Second Day Air-Blue Label, or Saturday Delivery). COD packages can only be shipped UPS ground unless approved by the sales staff. The COD charge of $7.00 (price at time of printing) applies to each box, not each order. Click Here for a UPS Map.

Return Policy:

All returned merchandise must be pre-approved by calling the JRM customer service department and requesting a Return Goods Authorization Number. Returns must be freight prepaid with the items in original packaging and in condition to be sold as new. Returns must be made within 30 days of original purchase date, and will be subject to a 15% restocking fee. No returns will be allowed on special orders merchandise or items without a RGA number.

Disclaimers:

The products sold by JRM are manufactured for Racing, Off Road Use and Specialized Street
Rod Applications. The purchaser recognizes that these parts may be exposed to many and varied conditions due to the manner in which they are installed and used. Therefore, JRM makes no warranties either expressed or implied as to whether the goods sold hereby will protect the purchaser or ultimate user from injury or death. The user shall determine of their own accord the suitability of these products and assumes all risks and responsibilities in connection with the suitability of these products and assumes all risks and responsibilities in connection with their use. JRM reserves the right to change without notice, any supplier, color, specification, or price of any item in this catalog. JRM is not responsible for any typographical errors or misinterpretations in this catalog or limited quantities or availabilities of products.

Shortages:

Check over your invoice thoroughly and make sure all the items that are marked shipped on the invoice are in your package. When orders need to be packaged in multiple boxes they may not always be delivered the same day. Save all packaging materials and examine the package for damage if you are short any items. If items appear to be lost due to damage, contact the carrier immediately. When shortages appear to be from misshipment, JRM must be contacted within 5 days of delivery to assure prompt replacement. JRM assumes no liability after this period.

Warranty Claims:

When items having a manufacturers warranty are being returned for a possible warranty credit, the manufacturer, NOT JRM, will determine if such warranty credit or warranty repair will be approved. Allow 4 to 6 weeks for the manufacturer to examine the product.